CRM Full Workflow Step-By-Step Guide

CRM Full Workflow Step-By-Step Guide

In this article, we will provide the step-by-step understanding of the CRM workflow to our users. Here, this article will give a clear and concise idea of how to complete a project.

Step 1 (one-time set up): Set up your Account

  1. Start your CRM trial

    1. How to Set Up your Trial Account on MeasureSquare CRM and Invite Users to your Organization

  2. Add Users & Teams

    1. How to add Users and create Teams in MeasureSquare CRM

  3. Connect Gmail/Outlook

    1. How to connect Gmail or Outlook Email to MeasureSquare CRM

  4. Set up your organization profile

    1. How to Set Up and Edit your Organization Profile in MeasureSquare CRM

  5. Set up Roles & Permissions

    1. How to Customize Roles and Permissions

  6. Set up Pipelines & Stages

    1. How to Set Up Pipelines and Stages in MeasureSquare CRM

    2. How to Create a Sales Pipeline in MeasureSquare CRM

    3. How to Track Projects using Pipelines and Stages in MeasureSquare CRM

  7. (Optional) Integrate Xero/QBO/Stripe

    1. QuickBooks Online (QBO) Integration with Measuresquare CRM

    2. Xero Integration with MeasureSquare CRM

    3. Stripe Integration with MeasureSquare CRM

  8. Import your Contacts, Companies, Installers, Vendors, Products

    1. How to Import Projects into MeasureSquare CRM

    2. How to Import Contacts in MeasureSquare CRM

    3. How to Import Companies in MeasureSquare CRM

    4. How to create and import Installers and Subcontractors in MeasureSquare CRM

    5. How to create and import Vendors in MeasureSquare CRM

    6. How to import Products from a File, M2 Cloud, and QBO in MeasureSquare CRM?

Step 2: Create a Project

Option 1: Creating a new project

  1. From the Project Pipeline screen, click ‘New Project’ in the top-right corner.

  2. Enter relevant contacts, dates, and jobsite information

  3. Click ‘Save’

    1. How to create a project in MeasureSquare CRM

Option 2: Managing your existing projects

  1. Manage main project overview

  1. How to manage everything in your MeasureSquare CRM project?

Step 3: Manage Takeoff Diagram

Option 1: To create a new takeoff diagram (Recommended for new projects)

  1. From the CRM project screen, add a new diagram

  2. An empty diagram will open up in MeasureSquare Web, you can add rooms in here, or click on the “return” button to return to CRM

  3. To open this diagram in MeasureSquare 8, click on the three dots of that diagram and select ‘Open with M2’

    1. Creating and Opening Diagrams in MeasureSquare CRM (from M2web, Cloud, and Locally)

  4. Your MeasureSquare 8 should automatically launch with the selected project, import your PDF floor plan and draw out your rooms

  5. Insert all products with appropriate product details, and Save


Option 2: To import an existing diagram (Recommended for projects with existing Takeoff)

  1. Link your M2Cloud Diagrams to the CRM

    1. How to set up a connection between M2Cloud Diagrams and CRM

  2. From CRM project screen, add existing diagrams from the Cloud or upload a local file

  3. If you don’t see your project after clicking ‘Add Exist Diagrams’, see article below:

    1. How do I sync my project to the cloud in MeasureSquare 8?

Step 4 : Manage Products & Pricing in your Project

Option 1: Send pricing requests to your vendors:

  1. On your Project screen, navigate to the Products tab within your project

  2. Import your products either by selecting ‘Add Product’ or ‘Import from Diagram’

    1. How to Import and Add Products To Your CRM Project
  3. To create Price Requests, select the checkboxes in front of the products you want to price request for, and select the ‘Price Request’ button (Note: To automate this process, a vendor must be pre-selected)

    1. How to create Price Requests in MeasureSquare CRM

  4. Track all Price Requests via Emails section


Option 2: Utilize catalog pricing from your product catalog:

  1. On your Project screen, navigate to the Products tab within your project

  2. Import your products either by selecting ‘Add Product’ or ‘Import from Diagram’

  3. Once you’ve added your products, you can enter or upload pricing directly to the products

Step 5 : Create a Quote or a Bid 

“Do I need a quote or a bid?”

What is the difference between Quotes and Bids?

Option 1: Create a Quote or Bid from your takeoff diagram

  1. How to Create a Quote in MeasureSquare CRM

  2. How to Create and Edit Bids in Measuresquare CRM

  3. How to Add an Alternate to Your Bid in MeasureSquare CRM

  1. From your CRM Project screen, open a diagram and go the Orders tab

  2. Beside Quotes or Bids, click on +Add and select the products 

  3. Fill in necessary Quote or Bid information, and Save 

  4. On your Quote or Bid Preview, you can send this document via email 


Option 2: Create a Quote or Bid from scratch (without a takeoff diagram)

  1. On your Project screen, navigate to the right bar and select +Add beside Quotes or Bids

  2. CRM will open up Quotes/Bids worksheets. Fill in necessary Quote or Bid information

  3. Under Item Details, either import product from diagram (“Import from Diagram”) or from project products (“Import from Selected Products”) and/or add empty line item (“+ Add Line Item”)

  4. Click on ‘Save’

  5. On your Quote or Bid Preview, you can send this document via email

Step 6: Create a Purchase Order

How to Create and Edit a Purchase Order in MeasureSquare CRM


Option 1: Create a Purchase Order from your approved Quote/Bid

  1. Open your approved Quote/Bid and go to the Orders tab

  2. Beside Purchase Order, click on +Add and select the products 

  3. Fill in necessary Purchase Order information, and Save

  4. On your Purchase Order preview, you can send this document via email 

  

Option 2: Create a Purchase Order from scratch

  1. On your Project screen, navigate to the right bar and select +Add beside Purchase Orders

  2. CRM will open up the Purchase Order worksheet. Fill in necessary Purchase Order information

  3. Under Item Details, either import product from diagram (“Import from Diagram”) or from Project products (“Import from Selected Products”) and/or add empty line item (“+ Add Line Item”)

  4. Click on ‘Save’

  5. On your Purchase Order preview, you can send this document via email 

Step 7: Create a Work Order

How to Create and Edit a Work Order in MeasureSquare CRM


Option 1: Create a Work Order from your Approved Quote/Bid

  1. Open your approved Quote/Bid and go to the Orders tab

  2. Beside Work Order, click on Add and select the products 

  3. Fill in necessary Work Order information

  4. (Optional) Add your Installer/Subcontractor and place Start & End time, then Save


Option 2: Create a Work Order from scratch

  1. On your Project screen, navigate to the right bar and select +Add beside Work Orders

  2. CRM will open up the Work Order worksheet. Fill in necessary Work Order information

  3. Under Item Details, either import product from diagram (“Import from Diagram”) or from Project products (“Import from Selected Products”) and/or add empty line item (“+ Add Line Item”)

  4. Click on ‘Save’

  5. (Optional) Add your Installer/Subcontractor and place Start & End time, then Save


Step 8: Create Installation Schedule

How to create an Installation Schedule in MeasureSquare CRM


Option 1: Create an Installation Schedule from a Work Order

  1. Open the Work Order, and go into Edit mode

  2. Choose an Installer and input the start & end dates

  3. Click Save, this will automatically create an event in the Installation Schedules calendar


Option 2: Create an Installation Schedule from scratch

  1. Go to Installations and select Installation Schedules, click New Schedules to create

  2. Fill in Name, Start & End Date, Status and Installer

  3. Click Save to finalize

Step 9: Create Invoice
         
How to Create an Invoice in MeasureSquare CRM

Option 1: Create an Invoice from your Approved Quote/Bid

  1. Open your approved Quote/Bid and go to the Orders tab

  2. Beside Invoice, click on Add and select the products 

  3. Fill in necessary Invoice information, and Save

  4. On your Invoice preview, you can send this document via email 


Option 2: Create an Invoice from the Schedule of Values module

            Create an Invoice from SOV

  1. Open a specific payment application and go to the Preview tab

  2. Open the Invoices tab on the right-hand side

  3. Click Create Invoice

  4. Fill in necessary Invoice information, and Save

  5. On your Invoice preview, you can send this document via email 


Option 3: Create an Invoice from scratch

  1. On your Project screen, navigate to the right bar and select +Add beside Invoices

  2. CRM will open up Invoices worksheets. Fill in necessary Invoice information

  3. Under Item Details, import product from project products (“Import from Selected Products”) and/or add empty line item (“+ Add Line Item”)

  4. On your Invoice preview, you can send this document via email 

Additional Steps: Schedule of Values

Upon being awarded, some projects will require a Schedule of Values for use on their contract.

Creating a Schedule of Values

Schedule of Values (SOV) 


  1. From your Project screen, navigate to SOV tab

  2. Create SoV – enter project information when prompted

  3. Fill out Schedule of Values

  4. Navigate to Preview tab for review

  5. Click Email in the top right to send the Schedule of Values to your customer

For projects requiring a Schedule of Values/monthly billing, users can use the SoV module to create their monthly progress payment applications.
Creating your progress payment applications

  1. From the project screen, navigate to SOV tab

  2. Select your most recent payment application

  3. Click Create Next

  4. Fill out payment application

  5. Navigate to Preview tab for review

  6. Click Email in the top right to send the application to your customer

  7. Create Invoice
    Create an Invoice from SOV

Creating your final progress payment application

  1. From the project screen, navigate to SOV tab

  2. Select your most recent payment application

  3. Click Create Final (Bills for the remaining balance, including retainage)

  4. Click Email in the top right to send the application to your customer

  5. Create Invoice
    Create an Invoice from SOV

Additional Steps: Change Orders

Option 1: Automatically Create a Change Order from your project

  1. On your project screen, go to your Diagrams section on the right

  2. Choose a Diagram and click on the 3-dots beside it

  3. Select ‘Duplicate’ and open this new diagram with “Open with M2”

  4. Make any changes to the new diagram in MeasureSquare 8 or MeasureSquare Web, and save your changes

  5. In CRM, click on the new diagram, and click on Compare and choose the original diagram for comparison and select the changes then Save

Option 2: Manually create a Change Order from your project

  1. On your Project screen, navigate to the right bar and select Add beside Change Order

  2. CRM will open up the Change Order worksheet. Fill in necessary Change Order information

  3. Under Item Details, add empty line item by clicking on “+ Add Line Item”

  4. Click on Save

  5. On your Change Order preview, you can send this document via email 


For any further questions, please reach out to our Support team 
Monday - Friday from 7:30am-4:30pm PST: (626) 683-9188 ext. 3
All Hours: support@measuresquare.com