How do I fix printer issue for Measure Square Stone?

How do I fix printer issue for Measure Square Stone?

This article will show you how to fix the printing issues for MeasureSquare Stone. These issues stem from possible lack of memory on the computer and/or printer, driver compatibility issues, lack of XPS support for certain printers and plotters

This article applies to MeasureSquare 8 Desktop build 8399

NOTE: If your printers and options window flickers or is otherwise hidden, please try following the steps from our article on:
No longer seeing the product details window

Print Enhancements

If you see the "Extended Print" grayed out, that means your printing device supports XPS and is the best option for printing support by windows.



Notes

If it is not grayed out you will have 2 options to select to attempt improving printing capabilities:

  • PDfium: Will print faster but more memory will be used by both devices when XPS is not supported

  • Ghostscript: Will print slower but uses less memory when XPS is not supported. This requires the 3rd part ghostscript importer to be installed. See this KB Article for instructions.




Options 2

First make sure you are you able to print from other programs such as document or excel. If so then proceed. If not then troubleshoot the printer as this will be a local issue not tied to Measure Square. 

Please send over your printer details. Open the explorer folder and look for your printers list. 

1) Open the  folder explorer and enter the following   %appdata%\Measure Square\M2Stone\UserData\ your M2 ID \Profiles\Settings\  
*For your M2 ID you will replace this text with your log in email. 


2)  Send the file "your M2 ID-fepPrint.m2s" to me as a reply to this email.

3) Then  Delete it from your list.


4) Run MeasureSquare Stone again and  Print.